As originally published on Forbes
By Anthony Hitt, President & CEO, Engel & Völkers Americas
It’s remarkable to think that less than two decades ago, the vast majority of consumers had never made an online purchase, while by the end of last year, e-commerce retail sales had reached $453.5 billion.
Right now, the real estate industry is in the midst of a similarly meteoric disruption, in that technology is changing the way we interact with clients. And as with the upending of the traditional retail industry, there will be winners and losers as the dust settles and the industry continues to evolve.
Fortunately, there are lessons we can learn from what has already transpired in retail, and perhaps of most importance is that an omnichannel…